Refund policy

60-day returns and warranty. You have 60 days from the day your order is delivered to request a return. For appliance control boards, we pay for return shipping.

How to start a return

1. Email support@loomfix.com or use our contact form with your order number and the reason for the return.
2. We email you return instructions and, for appliance parts, a prepaid return label within one business day.
3. Pack the item in the packaging it came in and drop it off with the carrier.

Items sent back without first requesting a return cannot be accepted.

Defective, damaged or wrong items

If a control board does not work in the appliance it is listed for, arrives damaged or is not the part number you ordered, contact us within 60 days of delivery. We will send a replacement or issue a full refund, your choice. See our 60-day warranty.

Condition of returned items

Please return items without physical damage and without modifications. Boards damaged by incorrect installation, water, fire or power surges, or boards that were repaired or soldered after delivery, cannot be refunded.

Refunds

We will notify you once we have received and inspected your return. Approved refunds are issued to the original payment method within 3 business days. Your bank may take a few extra days to post the refund.

Exchanges

The fastest way to get a different part is to return the item you have and place a new order.

Questions? Contact us at support@loomfix.com.